Verification at Horseplay in one line
To verify your Horseplay account you upload a government photo ID, a recent proof of address and proof of the payment method you used — we review them and confirm your identity before you cash out.
This is a standard Know Your Customer (KYC) check that every regulated operator runs. It protects your funds, keeps the account in your name, and confirms you meet the age rules in your province — 18 in Alberta, Manitoba and Quebec; 19 everywhere else. Get the documents right the first time and the process is quick.
Documents Horseplay accepts for KYC
Horseplay verification rests on three document groups. Each one answers a different question: who you are, where you live, and which payment instrument is yours.
Proof of identity
A valid government-issued photo ID. Acceptable examples include a passport, a provincial driver's licence, or a provincial photo ID card. The document must be in date, show your full name and date of birth, and be captured in full colour with all four corners visible.
Proof of address
A document no more than a few months old that shows your name and residential address — typically a utility bill, a bank or credit-card statement, or an official government letter. The address has to match the one on your Horseplay profile.
Proof of payment
Evidence that the deposit method belongs to you. For a card, that usually means a photo of the card showing your name with the middle digits masked; for an ACH or instant bank transfer, a statement header carrying your name. The same logic applies to Play+ and digital or mobile payment systems.
Horseplay verification step by step
Uploading documents to Horseplay takes only a few minutes once the files are ready. Follow the order below and you avoid most back-and-forth.
- Sign in and open your account or profile settings — if you are stuck at the gate, our Horseplay login page walks through access first.
- Find the verification or KYC section.
- Choose the document category: identity, address or payment.
- Upload a clear colour photo or scan — JPG or PDF, the whole document in frame, nothing cropped.
- Submit and wait for our confirmation email.
Shoot in good light on a flat surface. Glare, shadow and a thumb over a corner are the three fastest ways to a rejection. Keep the original file size — do not shrink it so far that the text blurs.
Why Horseplay rejects a document
Most rejections at Horseplay come down to legibility, not suspicion. Knowing the common causes lets you fix a file in seconds.
- Blurry or low-resolution images where the name, number or date can't be read.
- Cut-off corners — the document must be whole, edge to edge.
- Expired ID or a document past its validity date.
- Mismatched details — the name or address does not match your Horseplay profile.
- Out-of-date proof of address that is older than the accepted window.
- Glare or shadow obscuring part of the page.
If a file is returned, read the reason in the email, correct that one issue and re-upload. You rarely need to resend everything — just the item flagged. Your first deposit of as little as 10 USD via our Horseplay payments methods can proceed in parallel while documents are in review, and the welcome match detailed on our Horseplay bonus page waits for a verified account before any cash-out.
Play responsibly while you verify
Verification confirms you are of legal age — 18 in Alberta, Manitoba and Quebec and 19 across the rest of Canada — and we take that seriously. Set your own limits early and treat gambling as entertainment, never income.
If play ever stops feeling like fun, support is free and confidential. Contact ConnexOntario at 1-866-531-2600 or visit responsiblegambling.org. Provincial self-exclusion programs are also available, and our Help Centre and Live Chat are here if you need a hand with your account.
