Contact Horseplay

Need a hand? We keep two ways open for players to talk to us.

Start a Live Chat session straight from your account when you want a real-time reply. Prefer to read first? Our Help Center answers the questions that come up most, from deposits to bonus rules. Horseplay is operated by Game Play Network, and every message you send reaches a real person on our team.

Before we release a withdrawal, we may verify who you are. This protects your balance and meets our legal duties. We might ask for proof of identity, address or payment ownership.

Upload clear, full-page images and make sure the corners show. Documents that are cropped or blurry slow the review. Once your file is complete, our team confirms it as quickly as we can, and we will tell you if anything else is needed.

If something goes wrong, we want to put it right. Raise the issue through Live Chat or the Help Center first, and give us the full background. Our agent will try to resolve it on the spot.

Not satisfied? Ask for the matter to be escalated to a supervisor for a formal review. We will record your complaint, investigate, and respond with our decision and reasoning. For how we handle your data during this process, see our privacy notice, and review our terms for your rights.

A little detail speeds everything up. When you contact us, tell us the username on your account and describe what happened. Add the date and time, the game or payment involved, and the exact amount if money is in question.

Screenshots help enormously. If you hit an error code, copy it word for word. Never send us your full card number or password — we will not ask for them, and leaving them out keeps you safe.

Most account questions touch money. Our minimum deposit is $10 USD, and we support ACH, credit and debit cards, Visa, Mastercard, Discover, Play+, instant bank transfer, and digital and mobile payment options.

Withdrawals can take up to 120 hours to complete once approved. If a payment looks stuck, message us with the method and the timestamp, and we will trace it. Bonus terms differ, so check the offer rules before you ask.

Gambling should stay fun. If it stops being fun, reach out to us about deposit limits, cool-off periods or self-exclusion, and visit our responsible gambling page.

Free, confidential help is available any hour through the National Problem Gambling Helpline at 1-800-522-4700 or at ncpgambling.org. You must be 21 or older to hold a Horseplay account.